Refund policy

## Refund Policy

### The short version

Sealed, unopened product in original packaging can be returned within 14 days.

Opened food product cannot — this is a food safety rule, not a preference.

### What we accept

- Unopened bags, blocks and boxes in original manufacturer packaging

- Returned within 14 days of delivery or pickup

- Stored correctly in the meantime (cool, dry, sealed)

Email order@antaliawholesale.com before sending anything back. We'll confirm

the return and tell you where to send it. Returns sent without prior contact

may not be processed.

### What we cannot accept

- Any pack that has been opened

- Product stored above 20°C or in humid conditions

- Product past its best-before date

- Special orders and items brought in specifically for you

### Bloom is not a defect

Chocolate that has warmed and re-set may look dull or streaky. This is fat

bloom. It is not spoilage, it is not a manufacturing fault, and the chocolate

performs normally once re-tempered. We cannot refund for bloom caused by

summer transit — see our Shipping Policy for how we mitigate it and why

pickup is safer in July.

### If something is genuinely wrong

Wrong item, damaged packaging, a manufacturing defect, or product outside its

shelf life: tell us within 48 hours with photographs and we will replace it or

refund it in full, including shipping.

### Refund timing

Approved refunds are issued to the original payment method within 5–10

business days of us receiving and inspecting the return. Original shipping

charges are not refunded unless the fault was ours. Return shipping is the

customer's responsibility unless the fault was ours.

### Trade accounts

Wholesale and volume orders are subject to the terms on your account

agreement, which take precedence over this policy.

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